Never miss a customer inquiry, even outside business hours. Our AI voice agents handle calls around the clock, providing instant assistance for simple requests, resolving common issues and offering callback scheduling for more complex cases

Instantly help customers with their routine requests without having to involve a human. Examples include (re)sending certain information via email, checking order statuses, answering frequently asked questions, scheduling an appointment, making a new booking, or handling basic account updates.

For businesses frequently having to divert their calling customers to long queues, AI agents can offer a solution. Allow 50-70% of your customers to immediately resolve their issue, and help free up your human agents faster for the rest of your customers

Ensure every customer is immediately transferred to the right customer service team, by letting your voice agents ask what the customer needs help with and intelligently rerouting the customer to the right department or team member.

Automate identification and authentication of your customers before transferring to a human customer service agent, to reduce time spent on repetitive verification tasks. Our agents can forward all account information for the authenticated customer when transferring, so that your employees instantly have all the details they need to proceed with the actual request.

Provide immediate, accurate responses to frequently asked questions. Our AI agents can handle common inquiries efficiently, ensuring consistent information while reducing the workload for human agents.

Post-call administration, which we normally see take up multiple minutes from employees with poor and inconsistent data quality, is automatically performed for every call routed through the Stellar platform. We generate an accurate transcript of the entire conversation, a summary that can be tailored to your requirements, and a list of topics discussed (in line with your preferred topic taxonomy). Our AI also evaluates how the agent performed according to your custom requirements (e.g. what is the expected CSAT, was the caller correctly identified within X attempts, or were we able to provide the right solution right away for every request).

Although these use cases provide some examples of how Stellar can help your business, we're always interested in learning more about other ways Stellar's voice AI agents might be of use.

If your exact use case is not in this list, get in touch!! Our team is committed to closely working together with you, and further tailoring our solution to your needs.
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